:root{--bg:#eef0ec;--paper:#fff;--ink:#15211d;--muted:#67736d;--line:#d7ddd9;--green:#145b44;--green-dark:#0f4434;--green-soft:#e6f0eb;--amber:#865d18;--amber-soft:#fff1d6;--red:#a6302c;--red-soft:#fae9e7;--blue:#315f7a;--blue-soft:#e8f1f6;--shadow:0 10px 30px rgba(25,41,34,.08)}
*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.45}button,input,select,textarea{font:inherit}.staff-topbar{min-height:74px;background:#13261f;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:12px max(18px,calc((100vw - 1480px)/2));gap:20px}.back-link{font-size:12px;color:#a7b9b1;text-decoration:none}.staff-brand{display:flex;align-items:center;gap:8px;font-weight:800;font-size:17px}.staff-brand .dot{font-size:26px;color:#8bc7ad}.staff-brand>span:last-child{font-size:10px;letter-spacing:.12em;border:1px solid #4b665b;border-radius:4px;padding:2px 5px}.top-actions{display:flex;gap:9px}.import-button,.ghost-button{border:1px solid #cdd6d1;background:#fff;color:var(--ink);border-radius:8px;padding:9px 12px;font-weight:750;cursor:pointer}.staff-topbar .ghost-button{background:transparent;color:#dce5e1;border-color:#435b51}.staff-shell{width:min(1480px,calc(100% - 28px));margin:0 auto 60px}.staff-intro{display:flex;align-items:end;justify-content:space-between;gap:30px;padding:40px 4px 24px}.staff-intro h1{font-family:Georgia,serif;font-weight:500;font-size:clamp(38px,5vw,62px);margin:0;letter-spacing:-.035em}.staff-intro p:not(.eyebrow){color:var(--muted);max-width:680px}.eyebrow{font-size:11px;letter-spacing:.12em;font-weight:850;color:var(--green);margin:0 0 8px}.guardrail{max-width:430px;background:var(--amber-soft);border:1px solid #ead39e;border-radius:12px;padding:15px 17px;display:grid;gap:4px}.guardrail span{font-size:13px;color:#6d5321}.metric-row{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.metric-row>div{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:flex;align-items:baseline;gap:9px}.metric-row span{font-size:28px;font-weight:850}.metric-row small{color:var(--muted)}
.workbench{display:grid;grid-template-columns:390px minmax(0,1fr);gap:16px;min-height:760px}.queue-panel,.case-panel{background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);overflow:hidden}.queue-panel{display:flex;flex-direction:column}.queue-tools{display:grid;grid-template-columns:1fr 145px;gap:8px;padding:12px;border-bottom:1px solid var(--line)}.queue-tools input,.queue-tools select,.staff-field select,.staff-field textarea{width:100%;border:1px solid #c8d0cb;border-radius:8px;padding:9px 10px;background:#fff;color:var(--ink);outline:none}.queue-tools input:focus,.queue-tools select:focus,.staff-field select:focus,.staff-field textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(20,91,68,.10)}.queue{overflow:auto}.queue-card{width:100%;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;padding:15px 15px 14px;cursor:pointer;color:var(--ink)}.queue-card:hover{background:#f8faf8}.queue-card.active{background:var(--green-soft);box-shadow:inset 4px 0 0 var(--green)}.queue-card-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.queue-card h3{font-size:15px;margin:4px 0 5px;line-height:1.25}.queue-card p{font-size:12px;color:var(--muted);margin:0}.queue-card .age{white-space:nowrap;font-size:11px;color:var(--muted)}.card-flags{display:flex;gap:5px;flex-wrap:wrap;margin-top:9px}.tiny-chip{font-size:10px;font-weight:800;border-radius:999px;padding:3px 7px;background:#eef1ef;color:#53615a}.tiny-chip.fresh{background:var(--blue-soft);color:var(--blue)}.tiny-chip.dup{background:var(--amber-soft);color:var(--amber)}.tiny-chip.emergency{background:var(--red-soft);color:var(--red)}
.case-panel{padding:0}.empty-state{height:100%;min-height:500px;display:grid;place-content:center;text-align:center;color:var(--muted);gap:5px}.empty-state strong{color:var(--ink);font-size:20px}.case-head{padding:22px 24px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.case-head h2{font-family:Georgia,serif;font-weight:500;font-size:32px;margin:7px 0 3px}.case-meta{color:var(--muted);margin:0;font-size:13px}.case-badges{display:flex;gap:6px}.status-chip,.priority-chip{font-size:10px;font-weight:850;letter-spacing:.04em;padding:5px 8px;border-radius:999px;background:#edf1ef}.priority-chip[data-priority="PRIORITY"]{background:var(--amber-soft);color:var(--amber)}.priority-chip[data-priority="URGENT_REVIEW"]{background:var(--red-soft);color:var(--red)}.case-id-wrap{text-align:right}.case-id-wrap span{display:block;font-size:10px;color:var(--muted);text-transform:uppercase}.case-id-wrap code{font-size:11px}.notice{margin:14px 24px 0;padding:12px 14px;border-radius:9px;font-size:13px}.notice.emergency{background:var(--red-soft);border:1px solid #efc4c1;color:#6b211e}.notice.duplicate{background:var(--amber-soft);border:1px solid #ead39e;color:#614716}
.dispatch-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px}.dispatch-main{border-right:1px solid var(--line)}.detail-block{padding:22px 24px;border-bottom:1px solid var(--line)}.detail-block h3,.triage-panel h3,.field-card-section h3{margin:0 0 13px;font-size:16px}.block-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.text-button{border:0;background:none;color:var(--green);font-weight:750;cursor:pointer;padding:3px}.staff-map{height:290px;border:1px solid var(--line);border-radius:10px;margin:10px 0 17px;background:#eef0ec}.detail-list{margin:0}.detail-list>div{display:grid;grid-template-columns:150px 1fr;gap:16px;padding:9px 0;border-top:1px solid #edf0ee}.detail-list dt{color:var(--muted);font-size:12px;font-weight:750}.detail-list dd{margin:0;font-size:14px;white-space:pre-wrap}.reporter-block{background:#fbfbfa}.muted{color:var(--muted);font-size:13px}.contact-value{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;background:#f3f5f3;padding:10px;border-radius:8px}.audit-log{margin:0;padding-left:20px}.audit-log li{padding:5px 0;font-size:12px;color:var(--muted)}.audit-log strong{color:var(--ink)}
.triage-panel{padding:22px 18px;background:#fafbf9}.staff-field{display:grid;gap:6px;margin:12px 0}.staff-field>span{font-size:12px;font-weight:800}.staff-field small{color:var(--muted);font-weight:500}.primary-action{width:100%;border:0;background:var(--green);color:#fff;border-radius:8px;padding:10px 12px;font-weight:800;cursor:pointer}.triage-panel hr{border:0;border-top:1px solid var(--line);margin:22px 0}.action-stack{display:grid;gap:7px}.action-stack button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:9px 10px;text-align:left;font-size:12px;font-weight:700;cursor:pointer}.action-stack button:hover{border-color:#9dacA4;background:#f5f8f6}.action-stack .secondary-danger{color:#7f2824}.microcopy{font-size:11px;color:var(--muted)}.field-card-section{padding:22px 24px;background:#13261f;color:#eef5f1}.field-card-section .eyebrow{color:#9ccbb7}.field-card-section h3{font-size:22px;margin:0}.field-card-section .ghost-button{font-size:12px}.field-card-section pre{margin:16px 0 0;padding:16px;border:1px solid #345046;background:#0d1c17;color:#edf5f1;border-radius:10px;white-space:pre-wrap;word-break:break-word;font:12px/1.55 ui-monospace,SFMono-Regular,Menlo,monospace}.staff-footer{padding:24px;text-align:center;color:var(--muted);font-size:12px}.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:1120px){.workbench{grid-template-columns:330px minmax(0,1fr)}.dispatch-grid{grid-template-columns:1fr}.dispatch-main{border-right:0}.triage-panel{border-top:1px solid var(--line)}.guardrail{display:none}}
@media(max-width:820px){.staff-intro{align-items:flex-start}.metric-row{grid-template-columns:repeat(2,1fr)}.workbench{grid-template-columns:1fr}.queue-panel{max-height:390px}.case-head{flex-direction:column}.case-id-wrap{text-align:left}.detail-list>div{grid-template-columns:1fr;gap:2px}.staff-map{height:260px}.top-actions #resetDemo{display:none}}
@media(max-width:520px){.staff-shell{width:min(100% - 14px,1480px)}.staff-topbar{padding-inline:10px}.staff-brand{font-size:14px}.staff-intro{padding-top:26px}.queue-tools{grid-template-columns:1fr}.case-head,.detail-block,.field-card-section{padding-inline:15px}.notice{margin-inline:15px}.metric-row{gap:6px}.metric-row>div{padding:11px}.metric-row span{font-size:23px}}